Terms and Conditions

Making a Booking

A deposit of 30% is payable on booking with the balance being due 6 weeks before the rental commences. We accept payment by cheque, bank transfer or PayPal (there is a 4% uplift on PayPal payments).

Once your deposit has been received we will send you a receipt confirming your reservation details and on receipt of the final balance we will send location and access details.

Arrivals & Departures

The house will be ready by 4pm on the day of arrival and the property must be vacated by 10am on day of departure.

Cleaning

We do not ask for a "Good Housekeeping Deposit", instead we rely on trust. The house should be left clean and tidy on departure and any damages must be reported and may have to be paid for prior to departure. If the property is left in a dirty or inappropriate manner this may result in an additional cleaning surcharge. All rubbish should be removed from the property.

Smoking

Strictly no smoking

Pets

Under no circumstances are pets allowed at the cottage. Any infringement of this condition will result in you being asked to leave immediately and an additional cleaning surcharge will be applied.

Damages

All damages and losses may be charged in full.

Occupancy

The occupancy of the property should never exceed 4 people.

Holiday Protection

To minimise the cost and inconvenience of cancelled bookings we would advise you to take out holiday insurance.

Vehicles/Personal Property

As well as cancellation insurance, guests are recommended to take out holiday insurance to cover loss or damage to personal effects. Vehicles, accessories and contents are left at their owners risk. The owners will not be responsible for any loss or damage or any injury to persons not caused through the fault of the owners.

Restriction on Rental

We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case refund will be at the discretion of the owners.

Cancellation

If you need to cancel the reservation for any reason we must be notified in writing immediately. In the event of a cancellation every effort to re-let the house will be taken and you will be reimbursed in full (minus a £25 administration charge). If we are unable to re-let, cancellation costs will be incurred as follows:

  • More than 6 weeks before booking commences your deposit will be forfeited
  • Less than 6 weeks you will be liable to pay the full cost of rental to re-let

Repairs to the property

Occasionally due to damage or wear and tear an item of equipment may not be working. We will do our utmost to repair it as quickly as possible. However due to the remoteness of the house this can sometimes take longer than usual.

Rowan Cottage